A request to return product will be authorised if:
1. the product supplied does not correspond with the customers purchase order.
2. the product is faulty and is covered by warranty provisions.
3. the product was damaged prior to delivery by XS Network Tech.
(Please note that products are inspected prior to delivery. Sealed cartons are examined for signs of damage. Products damaged after delivery by XS Network Tech are not eligible for return. If the customer chooses to collect product or nominates a transport carrier to collect product on their behalf, delivery will be deemed to take place at the time the product is handed to the customer or the nominated transport carrier).
In all other instances returns will be accepted solely at XS Network Tech's discretion which will not unreasonably be withheld. Authorised returns are subject to a minimum 15% restocking fee.
Returns Process
Customers must submit a "Request a Return Material Authorisation (RMA)" form and be issued with a RMA number before products can be returned to XS Network Tech for repair, replacement or for credit.
1.Complete the "Request a RMA" form provided by your Account Manager
2.If the return request is successful an RMA number will be sent to the customers e-mail address.
3.Products must not be returned until the RMA number has been issued.
What is the timeframe within which to initiate a return request?
If a return request relates to a condition covered by warranty provisions such a request may be made at any time during the period stipulated in the warranty. In all other instances a "Request a RMA" form must be submitted within 7 days of invoice date.
Condition of accepting returns
a. non-warranty returns
Authorised returns must be received by XS Network Tech at is premises within 5 days of the RMA number being issued. Failure to comply may result in the RMA being cancelled and the product being returned to the customer. Goods are returned to XS Network Tech at the customer's risk.
XS Network Tech will not pass a credit note or dispatch a replacement product, except as otherwise agreed to in writing with the General Manager of XS Network Tech, until the return goods are received and inspected at its premises. All credits will be processed at the market value of the products on the date that the RMA is issued.
b. warranty related returns
The customer must follow the returns process described above. Authorised returns must be received by XS Network Tech at is premises within 10 days of the RMA number being issued. Failure to comply may result in the RMA being cancelled. The costs associated with returning and replacing an approved warranty return will be borne by XS Network Tech.
Packaging instructions for returns
a. general requirements
Other than by agreement in writing with the General Manager of XS Network Tech the customer must return product in the same condition and packaging that it was sent to them in, free of any markings made by the customer or the entity used to deliver the return package. The RMA number must be clearly visible on the outside of the return package.
b. new sealed product
Other than by agreement in writing with the General Manager of XS Network Tech, new product returns will only be accepted if they are in an undamaged, unmarked and original factory sealed carton and are in XS Network Tech's view in their original sellable condition.
If you experience any difficulty with the returns process you may call us, Monday to Friday between the hours of 9:00 am and 5:00pm EST.
