Cisco CON-SNT-WSC296PD SMARTnet 8x5xNBD for WS-C2960XR-24PD-I

Features

• Next business day (NBD) hardware replacement
• 24/7 access to Cisco Technical Assistance Center (TAC)
• Ongoing operating system updates
• Advanced hardware and software troubleshooting support
• Access to online resources, including technical documentation and knowledge bases
• Real-time diagnostics and proactive recommendations

Technical Specifications

• Product: Cisco SMARTnet Service
• Service Type: 8x5xNBD (Next Business Day)
• Service Duration: 1 year
• Supported Device: Cisco Catalyst 2960XR-24PD-I
• Hardware Replacement: Next business day hardware replacement
• Access to TAC: 24/7
• Operating System Updates: Included
• Proactive Diagnostics: Included

Frequent Ask Questions

• What is Cisco CON-SNT-WSC296PD SMARTnet?

  The Cisco CON-SNT-WSC296PD SMARTnet is a technical support service providing essential network maintenance for the Cisco WS-C2960XR-24PD-I switch. It includes 8x5 support, which means access to Cisco\'s technical assistance during business hours, and Next Business Day (NBD) hardware replacement.

• What does the 8x5xNBD support cover?

  The 8x5xNBD support covers technical support during business hours (generally 8 hours a day, 5 days a week) and ensures that hardware replacement parts are delivered on the next business day following Cisco\'s verification of an issue.

• What is covered under Cisco SMARTnet services?

  Cisco SMARTnet services typically include 24x7 access to Cisco\'s technical support, advanced replacement parts with options for return delivery, and operating system updates, among other network management tools and resources.

• Who is eligible to use the Cisco CON-SNT-WSC296PD SMARTnet?

  This SMARTnet service contract is designed for businesses and entities utilizing the Cisco WS-C2960XR-24PD-I switch, and who require reliable support and hardware replacement services to ensure their network\'s ongoing operational success.

• How do I access Cisco technical support?

  Cisco technical support can be accessed through the Cisco TAC (Technical Assistance Center) by phone, email, or online case submission. Your SMARTnet contract credentials will be required to receive support.

• How do I request a hardware replacement?

  To request a hardware replacement, you need to open a service request with Cisco\'s TAC providing details of the problem. Cisco will assess the issue, and if a hardware replacement is needed, it will be delivered on the next business day under the NBD terms.

Warranty and Extended Support Options

• All products sold come with a 12 month return to base warranty.
• For most products, we can also offer extended maintenance contracts, with options such as 24x7 support and an onsite engineer that can repair or replace your part within 2 hours.

Delivery and Logistics

• Our stock is held in Botany, NSW, near major courier hubs and Sydney International Airport.

• We offer advanced logistics solutions, such as:
  • same day delivery,
  • same day collection,
  • overnight delivery,
  • tailgate services,
  • data centre
  • and secure location deliveries, etc.

• Our logistics team ensure every item is packed safe and secure, ensuring no damage occurs to your equipment, in fact, our customers often comment on how good our packing is, check out our ratings on trustpilot.

The XS Network Tech Difference

We are in independent network hardware distributor, our focus is on ensuring that our customers receive the correct tech solutions, at the best possible price, delivered as fast as possible.

We are real people, with a real passion for tech.

Our team endeavours to respond to all requests within 20 minutes or less (during business hours).

Our Stock

• We have the largest independent stock holding in Australia.
• We buy and sell network hardware. Our sources include excess gear from large projects, decommissioned customer gear and trusted national & international hardware partners and suppliers.
• We stock brand new and used network hardware, including hard to find components, modules and accessories, as well as end of life items that are no longer available from manufacturers.

See more about our used goods procedures

Doing Business with Us

• We are a registered Australian business, with accreditations and memberships for many government and corporate supply panels.
• We transact with all types of business, from end user small businesses, Managed & internet service providers to Local and Federal Government departments.

Corporate Accounts

Our corporate and government customers trade on corporate accounts, normally Net 30, we also accept Government P-Cards (subjects to T&Cs and approvals)

Prepaid Accounts

For prepaid accounts, we accept Electronic Funds Transfers (EFT) and credit card payment.

Logistics

• Our stock is held in Botany, NSW, near major courier hubs and Sydney International Airport.
• We offer advanced logistics solutions, such as same day delivery, same day collection, overnight delivery, tailgate services, data centre & secure location deliveries, etc.
• Our logistics team ensure every item is packed safe and secure, ensuring no damage occurs to your equipment, in fact, our customers often comment on how good our packing is, check out our ratings on trustpilot.

Warranty and Extended Support Options

• All products sold come with a 12 month return to base warranty.
• For most products, we can also offer extended maintenance contracts, with options such as 24x7 support and an onsite engineer that can repair or replace your part within 2 hours.

Circular Economy - E-Waste Reduction

• XS Network Tech is committed to extending the useful life of IT network hardware and accessories, contributing to a circular economy, and reducing e-waste.
• Waste reduction is part of our company Ethos. Besides being a prominent second hand network equipment dealer, we also try minimise waste by re-using packaging and protective shipping insulation products wherever possible.

Trade In Excess Equipment

We purchase new and used networking equipment. We can offer direct payment, or credit towards your next purchase. Click here for more information.